Dearborn 911 Dispatch Center

Spicer Group was commissioned to design and oversee construction of the conversion of an existing space within the Dearborn Administrative Center (DAC) into a dispatch center. The existing space that accommodates the 911 Dispatch Center and Emergency Operations Center were finished spaces and were altered to accommodate their new respective uses. 911 Dispatch areas are unique spaces that require additional design considerations to create a comfortable environment for the high-stress situations 911 dispatchers are subjected to. The physical environments has design elements that allow the system — both human and machine components — to function effectively. Physical elements we considered were: Atmospheric (heating, ventilation, and air conditioning); Visual (primary and supplementary lighting); Acoustic (background noise and interior acoustical properties allowing operators to communicate); and Physical design of the workspace (access, dimensions, and fixtures). We designed the work areas to prevent fatigue, provide comfort, and create relaxation spaces that allow dispatchers to recharge. The project was completed on budget and has been a great working environment for the 911 staff.